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March 23 , 2020

First Data support response time

We have received communication from fiserv, our First Data merchant services partner, that support response times will be impacted as a result of a temporary closure of a call centre due to COVID-19. They have indicated they do not anticipate service interruptions, but that members can anticipate longer than normal wait times for support by phone and email. Thank you for your patience.

Debit cards at Verifone POS terminals

We wish to advise that there is currently an issue at some merchant locations, as a result of a software update, on their point of sale devices. Unfortunately, this is resulting in cards issued in 2019 (debit & credit) being declined. If you experience an issue with your debit card, you can:
* Split your transaction in two to allow for Contactless transactions. 
* Enable Google Pay, Samsung Pay, or Apple Pay on your mobile phone.
* We also recommend that members have cash on hand as a back up until this issue is resolved.

Learn more about this issue on the Interac website.

Are you a CUETS Financial card holder?

Effective March 9, you will need to change your bill payee from CUETS Financial Mastercard to MBNA Canada Mastercard in order to continue paying through SCU Direct. Learn how by reading the instructions in SCU Direct on the bill payee page.

In light of COVID-19, our branches will be operating under reduced hours effective Monday, March 30.


Weekdays: 10 a.m. - 3 p.m.
Saturdays: 10 a.m. - 1 p.m.

Our Member Contact Centre is open regular hours during this time:

Weekdays: 8 a.m. - 8 p.m.
Saturdays: 8 a.m. - 4 p.m.

Questions? We're here for you.

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