cms.document.cms.root (1)

Debit cards at Verifone POS terminals

Please be advised that some members may have their credit or debit card declined when making purchases at some point of sale terminals. This issue is affecting multiple financial institutions, and is a result of an issue with the merchant's point of sale terminal, not the debit card itself. If you experience an issue with your card, you can:
* Pay through contactless transaction, splitting your transaction in two if necessary
* Enable Google Pay, Samsung Pay, or Apple Pay on your mobile phone.

Learn more about this issue on the Interac website.

First Data support response time

We have received communication from fiserv, our First Data merchant services partner, that support response times will be impacted as a result of a temporary closure of a call centre due to COVID-19. They have indicated they do not anticipate service interruptions, but that members can anticipate longer than normal wait times for support by phone and email. Thank you for your patience.

Lock'N'Block Frequently Asked Questions (FAQs)

At this time, Lock’N’Block is available only for your SCU MEMBER CARD debit card.

Your card status will show you whether your MEMBER CARD debit card is currently locked or unlocked. If your debit card is locked, you will be unable to use it for any transactions until you change the setting.

Nicknames allow you to easily recognize the MEMBER CARD debit card you are locking or unlocking. Simply select your card from the list available, and type in your nickname in the space provided. Then click the Save Changes button.  

If you have blocked ATM transactions, you will not be able to use any ATM features with your MEMBER CARD debit card unless you unlock your debit card.

If you have blocked all purchases and refunds, you cannot use this card at a POS system for purchases or refunds until you unlock your debit card.

If you have blocked all international transactions, you cannot use your debit card for transactions outside of Canada until you unlock the card. There are some limitations, so please contact us for more details.

There are some limitations to blocking your card for international transactions. Please call us at 1.800.728.6440 for more details.

Yes, any transaction made outside of Canada is considered an international transaction.

No, alerts are not part of the Lock’N’Block feature. To receive notifications about your account, you can use Direct Alerts.

Learn more about Direct Alerts. 

Lock’N'Block is available to members who use Small Business Online Banking (SBOB), but is not available for your delegates. If you have personal and business MEMBER CARD debit cards, this feature will be available first for your personal accounts, then business accounts, up to the two card limit.

To use this feature, you will need SCU Mobile App V12.3 or higher.