LOCK’N’BLOCK™

An extra layer of security for your MEMBER CARD^® debit card

Take control of your MEMBER CARD debit card usage with Lock’N’Block, which allows you to lock and unlock your debit card for in-store purchases, ATM access, and transactions made outside of Canada.

Lock or unlock access to all transaction types for your MEMBER CARD debit card, or choose which transaction types are enabled or disabled
Lock or unlock your MEMBER CARD debit card anytime, anywhere using our mobile app or online banking
Choose up to two MEMBER CARD debit cards to use with the Lock’N’Block feature

How to set up Lock’N’Block

On the SCU mobile app:

Login to the mobile app
On the home page, swipe to the second page of options
Choose Lock’N’Block, then choose Manage Cards
Select your MEMBER CARD debit card from the list
Take control of your MEMBER CARD debit card features:
- Choose a nickname for your card
- Lock the entire card
- Choose to only block ATM transactions, purchases and refunds, or all international transactions

On online banking:

Log in to online banking
Select Account Services from the left-hand menu
Choose Lock’N’Block from the menu
Select your MEMBER CARD debit card from the list
In the pop-up window, you can access all of the Lock’N’Block features:
- Choose a nickname for your card
- Lock the entire card
- Choose to only block ATM transactions, purchases and refunds, or all international transaction

Lock'N'Block Frequently Asked Questions (FAQs)

Is Lock’N’Block available for my credit card?

At this time, Lock’N’Block is available only for your SCU MEMBER CARD debit card.

What does “Block ATM transactions” mean?

If you have blocked ATM transactions, you will not be able to use any ATM features with your MEMBER CARD debit card unless you unlock your debit card.

What is Card Status?

Your card status will show you whether your MEMBER CARD debit card is currently locked or unlocked. If your debit card is locked, you will be unable to use it for any transactions until you change the setting.

What are nicknames, and how do I use this feature?

Nicknames allow you to easily recognize the MEMBER CARD debit card you are locking or unlocking. Simply select your card from the list available, and type in your nickname in the space provided. Then click the Save Changes button.

Will Lock’N’Block send notifications if someone is trying to use your card for a locked feature?

No, alerts are not part of the Lock’N’Block feature. To receive notifications about your account, you can use Direct Alerts.

Learn more about Direct Alerts.

Do international transactions include the United States?

Yes, any transaction made outside of Canada is considered an international transaction.

If I block all international transactions, is there a chance that transactions could get through?

There are some limitations to blocking your card for international transactions. Please call us at 1.800.728.6440 for more details.

What does “Block all international transactions” mean?

If you have blocked all international transactions, you cannot use your debit card for transactions outside of Canada until you unlock the card. There are some limitations, so please contact us for more details.

What does “Block all purchases and refunds” mean?

If you have blocked all purchases and refunds, you cannot use this card at a POS system for purchases or refunds until you unlock your debit card.

Do SBOB users and their delegates have access to Lock’N’Block?

Lock’N'Block is available to members who use Small Business Online Banking (SBOB), but is not available for your delegates. If you have personal and business MEMBER CARD debit cards, this feature will be available first for your personal accounts, then business accounts, up to the two card limit.

What versions of the mobile app support Lock’N’Block?

To use this feature, you will need SCU Mobile App V12.3 or higher.