Skip to Content

Some members may have their credit or debit card declined when making purchases at some point of sale terminals. In an effort to isolate the issue, please report your recent experience including the merchant name, location and date of the attempted transaction.

Have another question?

No matter where you are in your journey, we can help guide you to your best financial future.

Let us contact you

* Cheques deposited must be in Canadian funds, drawn on a Canadian financial institution, and made out to the depositor. Some cheques will have standard holds placed on them before access to funds is granted. Once deposited, please hold on to paper cheques for at least 90 days.