Member Information

SCU Direct® – We’re enhancing security features!

At SCU, we work hard to ensure the security of our members while they are banking online. That’s why we’re introducing a new, automated feature that can decide when you need to be asked your security questions, and when you don’t.

By monitoring when you use SCU Direct, which devices you choose, and other patterns, this new feature can assess the potential risk to your account. If the device, location, and login patterns are the same as expected, you won’t be asked your authentication questions. If your login is outside your normal use, this new security feature will prompt you to input the responses to your pre-selected security questions as an added authentication step.

What does this mean for you?

Our credit union partners have done substantial testing on this new feature. It’s proven very successful and has been shown to increase security overall.

To learn more about how to protect yourself online, visit Online Banking Security on our website. If you have any questions, please call our Member Contact Centre at 1.800.728.6440.