This has been an unprecedented few weeks. The economic climate seems to change daily as we witness market volatility and the global spread of COVID-19. I want you to know that we are here for you, just as we’ve always been. It’s time for us to come together as a community, to do all we can to slow the spread of COVID-19, and to help each other in these challenging times.
We understand that many individuals and businesses will be affected in the coming days and weeks. If you’re experiencing financial hardship–if you’ve lost your job or can’t otherwise work as a result of COVID-19–call us. Our credit relief program will help you by offering term loan and mortgage payment deferral options for individuals and businesses, along with the ability to extend your lines of credit to help maintain your cash flow. I am confident the measures we’re taking today will help you, your families, and our community’s businesses stay financially strong.
When it comes to your deposits, I can assure you your deposits are guaranteed 100% by the Deposit Guarantee Corporation of Manitoba.
As a financial institution, we are here to serve your needs first and foremost. While some financial institutions are temporarily closing their branches, we are fortunate to not have to do that today. Rest assured we have plans in place to continue to be here when you need us most. How we provide service will look different in the coming days and weeks than what you’re used to, as we implement stricter social distancing measures and do more business over the phone. What will never change is our commitment to providing you with sound advice and guidance, along with the products and services that will help you meet your current and future goals.
If you have travelled outside of Manitoba within the past 14 days or have symptoms of COVID-19, please do not visit our branches, for the safety of our employees and our entire community.
Safety is our top priority, so we are following all Federal guidelines and informing our employees so they, too, can stay healthy. If you do come in to our branches, know that we’ve taken strict measures to prevent the spread of COVID-19. This means you may have to wait a bit longer for service, but this is in an effort to protect our members, our employees, and everyone’s families.
At a time when our Government is asking us to physically distance ourselves from one another, we encourage you to explore our online, mobile, or telephone banking options. With the ability to open new accounts, secure a loan, pay bills, transfer funds, and manage your accounts from the comfort of home, this is a great step to protect yourself and others. If you need help getting set up with online or telephone banking, simply call us.
We also have the ability to conduct lending appointments over the phone, should you be in the midst of purchasing a new home or need access to funds. If you already have an appointment booked to come into the branch, or need an appointment, call us and we can make arrangements by phone.
Finally, I want to note there is no play book for COVID-19. Globally, it’s a dynamic situation that poses new challenges daily. As an organization, we act prudently and we make the best decisions we can with the information we have. At the end of day, we’re always doing the best we can for you, and we’re ready to adapt as the situation needs. Rest assured, we are working as quickly and efficiently as we can. Please have patience with our front line and call centre employees. They are doing the best they can to help each and every one of our members.
As the COVID-19 situation continues to evolve, we will post updates on our website. You can stay informed by visiting scu.mb.ca/covid. If you have any questions, please call us at 1.800.728.6440, or email us at firstname.lastname@example.org.
Chief Executive Officer
Steinbach Credit Union