SCU Online Banking Direct Alerts are Here
Guard against online fraud.
Direct Alerts let you know when important changes have been made to your information in SCU Direct® Online Banking. These alerts add additional protection allowing you to identify and report potential fraudulent activity as soon as it happens.
You will be notified when:
- A new bill payee is added to your list of vendors
- An INTERAC e-Transfer recipient has been added
- Your Personal Access Code (PAC) is changed via online banking
- You are locked out of SCU Direct online banking after 3 attempts to log in
- Your SCU Direct® account has been logged into
Direct Alerts can be sent as a text message to your mobile device, as an email to your email address, or both. You can review the last 30 days of alerts history in online banking. Just click on the View Alerts History link on the Message and Alerts tab. You can also manage your alerts by editing the contact information, account nicknames, or choosing different alerts to be received. You’ll find all of these functions under the Manage Alerts Contacts and Mobile Nicknames tab.
Register for Direct Alerts
Registering for Direct Alerts is easy. You can even choose how you want to be notified and even assign how you will be contacted for each alert. Just a few quick steps and you're all set up:
- Login to SCU Direct® Online Banking.
- Click Messages and Alerts tab and then click Get Started Today.
- Select an alert under “Security Alerts.”
- You will be asked to accept the Alerts Agreement before you can complete your registration.
- Add an email contact, phone contact (or both) and follow the instructions received in the confirmation email or text. If you sign up to receive texts you will receive a one-time pass code on your mobile device. This needs to be entered into online banking to proceed with registration.
- If you’d like to change account nicknames, choose Manage Alerts Contacts and Mobile Nicknames and then Edit Nicknames. Remember to click on submit when you are finished.
Please Note: Due to potential carrier and internet service interruptions, it cannot be guaranteed that you will receive the alerts. If you have any concerns about your accounts, please visit the View Alerts History link on the Message and Alerts tab.
For further information on Direct Alerts, please contact the Member Contact Centre at 1.800.728.6440
Online Banking Alerts - Frequently Asked Questions
What are Direct Alerts and why should I sign up?
Direct Alerts make it easy to keep track of any changes that occur with Online Banking – for example, if you sign up to receive an alert if your PAC is changed, you will receive a text or email if the Online Banking system detects that change. If you receive an alert but did not perform a change in Online Banking, this may be a sign of fraudulent activity. Contact us immediately and we can address your concerns and take appropriate action.
What are the fees for using Direct Alerts?
There is no charge to SCU members for receiving Direct Alerts. However, your mobile service provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.
Are Direct Alerts safe?
Personal information is not transmitted in a Direct Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Remember, SCU will never ask you to provide personal information over email or text.
Which Mobile Service Carriers support Direct Alerts?
Currently, this feature is supported by MTS, Rogers, Telus, Bell, Fido, Virgin, and Sasktel.
What happens if I change my mobile device number?
Login to Online Banking and edit your alerts contact information to include your new mobile number.
What happens if I lose my mobile device?
Contact your service provider to suspend your service. Then, sign in to SCU Direct Online Banking to deactivate the alerts being sent to your device.