Protect Yourself from Fraudulent Emails and Text Messages

It's unfortunately quite common these days to receive e-mails or text messages claiming to be from legitimate financial institutions requesting personal information for fraudulent purposes. These scams, typically referred to as “phishing” scams, use phoney e-mails, text messages and websites to lure unsuspecting victims into handing over critical personal information, such as social insurance numbers, credit card information, bank account details, and passport numbers.

Some of these emails may claim to be about a problem with your account or a billing error, or they may simply entice you to enter a contest. You may be asked to click a link that will take you to a website that looks real in every way. You'll then be asked to fill out an online form with personal information. They may even tell you that you will lose your privileges if you do not supply this information.

Look for the following signs to detect a fraudulent email or text message:

What can you do?

If you receive a questionable e-mail or text message, the best advice is always to contact us directly to inquire about the validity of the request.