Reporting fraud

When you report fraud, you’re sharing important information that protects others. Alerting authorities when you see or suspect fraud helps bring attention to the tactics fraudsters use, and helps others learn what fraud can look like and how to protect themselves.

Who to contact if you find yourself a victim of fraud

1. SCU

Phone number: 1.800.728.6440

If you find yourself victim of online fraud, the first step is to contact us immediately. We’ll work with you to determine what steps you need to take to ensure your computer and online account are safe. Depending on the fraudulent activity that occurred, you may need to follow some or all of these steps in order to regain access to online banking:

Have your computer professionally wiped (not cleaned) and provide written proof (invoice) from the computer company before online access can be granted.
Change all passwords once online banking privileges have been re-instated.
Visit your nearest SCU branch to change your Member Identification Code (MIC code) and obtain a new debit card and new PIN.
Carefully review all account activity to check for unauthorized transactions.

2. Your credit card providers

SCU Collabria cards: 1.855.341.4643

Check your online or paper statement for any fraudulent activity that you can report. In addition, credit card providers typically offer 24/7 service for cardholders whose cards have been lost or stolen.

3. Credit bureaus

Equifax^®1.866.828.5961

TransUnion^®: 1.800.663.9980
Fraudulent accounts can harm your credit score in the future. Contact credit bureaus to inform them of the incident so your account can be flagged as a preventive measure against identity theft.

4. The Canadian Anti-Fraud Call Centre

Phone number: 1.888.495.8501
Email address: info@antifraudcentre.ca

Help protect others by reporting the incident to the Canadian Anti-Fraud Centre.

5. Local police authorities and agencies

Be sure to report the incident to your local authorities, because you may need a police report number as proof the fraud occurred. You also may need to contact MPI, Manitoba Health, and Service Canada Centre.

Create safer passwords

Strong passwords are an essential piece of the fraud prevention puzzle.

Read our password tips

Keep your digital banking safe

Read our tips on how to protect your account safe.

Learn how to protect your accounts

Common scams

Read about the most common kinds of scams.

Learn about common scams

®The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
^*The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa. ^*Trademark of Visa Int., used under license.