Skip to Content

Debit cards at Verifone POS terminals

Please be advised that some members may have their credit or debit card declined when making purchases at some point of sale terminals. This issue is affecting multiple financial institutions, and is a result of an issue with the merchant's point of sale terminal, not the debit card itself. If you experience an issue with your card, you can:
* Pay through contactless transaction, splitting your transaction in two if necessary
* Enable Google Pay, Samsung Pay, or Apple Pay on your mobile phone.

Learn more about this issue on the Interac website.

Are you a CUETS Financial card holder?

Effective March 9, you will need to change your bill payee from CUETS Financial Mastercard to MBNA Canada Mastercard in order to continue paying through SCU Direct. Learn how by reading the instructions in SCU Direct on the bill payee page.

First Data support response time

We have received communication from fiserv, our First Data merchant services partner, that support response times will be impacted as a result of a temporary closure of a call centre due to COVID-19. They have indicated they do not anticipate service interruptions, but that members can anticipate longer than normal wait times for support by phone and email. Thank you for your patience.

COVID-19 Help Centre

covid

With the outbreak of the coronavirus (COVID-19), protecting the well-being of our members, our employees, and our families is of utmost importance. We're here to help, and we're focused on meeting your needs, even in times of disruption.

We’ll post regular updates here as this situation evolves.

Our branches are open with reduced hours.

Weekdays: 10 a.m. - 3 p.m.
Saturdays: 10 a.m. - 1 p.m. 

Our Member Contact Centre is open regular hours during this time:

Weekdays: 8 a.m. - 8 p.m.
Saturdays: 8 a.m. - 4 p.m.

Contact us

Our deposit guarantee

At SCU, all deposits are guaranteed 100% by the Deposit Guarantee Corporation of Manitoba.

Learn more