Postal Service update

Potential Mail Disruption – May 2, 2025 update

We are aware that, unless a new deal is reached, Canada Post workers could begin striking as soon as May 22, 2025. This strike could result in delays in receiving postal mail, including paper statements and other communication from us. 

SCU is monitoring the situation closely and will provide updates on this page as we know more. 

Get ready by going digital

In the event of a mail service disruption, we want to ensure that you are well-informed on your options. We encourage all members to take advantage of our digital services to stay connected and informed. This includes:

1. Online banking and mobile app: Access your accounts, view eStatements, and complete transactions such as bill payments.
2. Direct deposit: Ensure payroll, government benefits, or other payments are deposited automatically. 
3. Sign up for email: This is a great time to ensure we have your most recent email address on file, and that your email preferences are set to allow us to send you email communications.

Below we’ve provided instructions and links to information to help you take your next steps. Need help with any of these steps? Call us at 1.800.728.6440.

Viewing your SCU Statements

• If you already have digital banking and need help getting started, please see our tutorials  on how to set your statement preferences and view statements in digital banking. 
• If you do not have access to digital banking, please contact us and we can help you get set up.

New or replacement SCU cards

If you need a new or replacement debit card, please visit any branch and a Member Services Representative can assist you. 

SCU Collabria^® Credit Cards

• New or replacement Collabria^® credit cards: If you are expecting a replacement card, delays in delivery can be expected in the event of a postal disruption. In response, Collabria has been proactively reissuing credit cards that are set to expire in the coming months, meaning affected cardholders will receive a new card in advance of your scheduled expiry. This card is ready to use upon receipt.
• Collabria rewards redemption: Rewards redemptions such as those for merchandise or gift cards requiring mail delivery may experience delays in delivery time. 
• Paying your SCU Collabria Credit Card: 

  During a postal disruption, you are responsible for making your minimum monthly payment by the payment due date to ensure your account remains in good standing. 

  • We recommend that personal members use CardWise (online or mobile app) and that business members use MyCardInfo to view your account and payment details, and to sign up for e-statements. If you do not have access to CardWise or MyCardInfo: 
    Personal members: Enroll in CardWise here: Collabria Financial Services Inc. | User Registration
    Business members: Get started enrolling in MyCardInfo here: Steinbach Credit Union My Account

Stay in touch

Subscribe to our eNews to receive important updates and information from us throughout the year.